Refund policy

Change of Mind

Please choose your books carefully. We do not offer returns, refunds, or exchanges for change-of-mind purchases, if you order the wrong title, or if the recipient already owns the book.

Damaged, Faulty, or Incorrect Items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. If your book arrives damaged, has a manufacturing defect (such as missing pages or upside-down printing), or is not the title you ordered, you are fully eligible for a return. To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase. 

How to Claim a Return Under Consumer Guarantees:

Timeframe: Please notify us within 30 days of receiving your delivery.

Condition: The book must be in the exact condition you received it (untracked damage only, no additional wear and tear from use).

Process: Email us at marshmallowchildrensbooks@gmail.com with your order number and clear photos of the fault or damage.

Return Shipping: If the book is confirmed faulty or incorrect, we will cover the return shipping costs or issue a replacement immediately at no extra charge to you.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at marshmallowchildrensbooks@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at marshmallowchildrensbooks@gmail.com